Guyblackboard.pngA technician’s trouble-shoot list for ADSL2 speed issues

1)    Have you tried moving your router to another phone point in the house? In most Queensland homes the phone point in the kitchen is the master phone point in the building. This is the easiest and first troubleshooting step you should try.

2)    How are you connecting to your router? Via a cable or wirelessly? Wireless interference around the home can cause slower speeds. Check around the home for potential wireless interferences (we have a blog coming up on how to manage wireless around the home).

3)    Accessing the router’s internal website can reveal the actual line sync speed from your service provider. This is a very useful trouble shooting tool.

4)    Removing your ADSL filter could help, as a faulty or damaged one of these will affect line sync speeds.

5)    Have you tried testing with a new router? A damaged or faulty router can be corrupted and cause intermittent or slow internet speeds

6)    Try going to and type in your address and select ‘heat map’ to find out what speeds other houses in your street and area are getting.

7)    If line speeds are below around 3 Mbps call your service provider and have a technician come out to test the MDF at the front of the building. This will determine whether the fault lies on the street or within the building.

Careful: Make sure you ask the tech for the line speeds result from the MDF test, as they don’t volunteer such valuable information willingly. And it’s good to know if you can squeeze out a few extra Mbps by re-cabling your home with fresh new cable to the MDF.

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Lynette from Perigian Beach...

Amazing. I had five different companies come out to try and solve my tv reception problem; None of them could. James from Signal fox came out and solved the problem within 1 hour!

JamesT From Sippy Downs...

If you need your WIFI to be the best it can be or your computer to stream to your smart TV with no drag then these are the guys to use. Expert advice and install at great prices. Thanks for all your help guys A+ service.

David from Mooloolah Valley...

Thanks for your help guys. Have been living with dodgy mobile phone service and poor wifi internet since moving to Mooloolah Valley a few years ago.

Thanks to you I now have great service even inside the house and can also stream online TV. Wish I found you earlier.

AXIS Plumbing Group Queensland...

They were great. Easy and professional to deal with. The work was completed in a timely manner and most importantly the technology works great. These guys know their stuff.

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