Guyblackboard.pngA technician’s trouble-shoot list for ADSL2 speed issues

1)    Have you tried moving your router to another phone point in the house? In most Queensland homes the phone point in the kitchen is the master phone point in the building. This is the easiest and first troubleshooting step you should try.

2)    How are you connecting to your router? Via a cable or wirelessly? Wireless interference around the home can cause slower speeds. Check around the home for potential wireless interferences (we have a blog coming up on how to manage wireless around the home).

3)    Accessing the router’s internal website can reveal the actual line sync speed from your service provider. This is a very useful trouble shooting tool.

4)    Removing your ADSL filter could help, as a faulty or damaged one of these will affect line sync speeds.

5)    Have you tried testing with a new router? A damaged or faulty router can be corrupted and cause intermittent or slow internet speeds

6)    Try going to and type in your address and select ‘heat map’ to find out what speeds other houses in your street and area are getting.

7)    If line speeds are below around 3 Mbps call your service provider and have a technician come out to test the MDF at the front of the building. This will determine whether the fault lies on the street or within the building.

Careful: Make sure you ask the tech for the line speeds result from the MDF test, as they don’t volunteer such valuable information willingly. And it’s good to know if you can squeeze out a few extra Mbps by re-cabling your home with fresh new cable to the MDF.

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Catherine from Mooloolaba...

I have to say a well solved long term frustrating problem!

Anyone have teenagers that can't get a good signal in the middle of uni assignments or other teenage stuff like netflix etc. It can be hell for a parent. But not anymore, not here anyhow!

Allan Webb from Tinbeerwah...

We live in a mobile phone black spot. Signal Fox has turned that into 5 bars of signal in our home! They were a pleasure to deal with; highly qualified, efficient and they explained eveything at our level. Very professional

Haley Case from Sippy Downs...

James was amazing; here on time, professional, and went above and beyond what he needed to. Thank you so much. Highly recommend :-)

Ocean Vista on Alex Resort...

Our resort guests now receive high speed Internet access, thanks to Signal Fox. They were professional, and really know their stuff. Absolutely worth the investment.

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